You're confused about the different sizes we offer.....
You would like help choosing a gift.....
You would like to see something specific.....
Or, if you have a list of questions about engraving, diamonds, gemstones, chains, hallmarks, our timescales, delivery options or anything else.....
We're more than happy to discuss current orders, future commissions and answer any questions you might have in person.
We fully understand how important it is to speak to a real person throughout the whole creative process, from the very beginning and at every stage afterwards.
We will follow up every virtual meeting with an email detailing everything discussed, so that you have all the information you need at hand.
This means that you can take all the time you need to decide what you might like.
At Sophia Alexander we know that our customers always have a lot of questions and sometimes, it's nice to ask them in person.
It's also nice to really see the pieces of jewellery in the different collections (albeit digitally) before you decide to buy.
We're often asked about the sizes of the different pieces of jewellery; how a charm compares to a small necklace and how that compares to a large pendant.
We're asked about the different chains; how pieces look when they're worn and how they look if you wear multiple pieces of jewellery together.
Then there's questions about how to measure your finger correctly for your wedding ring, how to take perfect fingerprints and handprints, and about how the creative process works.
Digital appointments can make you feel more confident in making your decision.
Simply get in touch via email or social media and let us know the sorts of times that are most convenient.
Our studio hours are 10am - 3pm (British Standard Time) Monday to Friday but if this doesn't work for you just let us know and we'll try to arrange an alternative.
Please leave your name, contact details and a short message telling us what you are specifically interested in seeing and talking about.
Everything about your digital jewellery appointment will be tailored personally to you.
From experience, we know that not everyone finds taking impressions easy, particularly when it comes to taking prints from squiggly babies, small children, or animals.
We always keep a stock of different impression kits here in the studio, so we can go through the whole process step by step with you.
The only thing to note is that we have no spare animals roaming around the studio, so we have no way to physically demonstrate the animal printing kits, but we can still give you plenty of tips and tricks if you are having difficulty taking a print you are completely happy with.
Most customers only ever want one digital jewellery appointment before they decide to order, but if you need another, or would like to see your piece of jewellery during the making-process, within reason, we are more than happy to try and accommodate you.
We will of course send you photographs, emails, or messenger messages via Facebook and Instagram at each interesting stage of creation as a matter of course, but we understand that part of the magic in having a piece of jewellery made instead of manufactured is seeing things "behind the scenes".
If you would like to ask anything at all before booking your personalised jewellery consultation, don't hesitate to get in touch.
We aim to respond to emails within 24 hours. We may sometimes be available via Facebook and Instagram Messenger outside our normal working hours.
Please note that our studio hours are 10am - 3pm British Standard Time, Monday - Friday.
Email, Facebook or Instagram Messenger are often the fastest way to get in touch as we are usually busy working on commissions in the studio: