Shipping policy

All prices shown include the standard UK delivery charge.

For international orders, please contact the Sophia Alexander customer care team on 

Each piece of handmade jewellery and every personalised gift created by Sophia Alexander takes approximately 6 -8 weeks to complete from the point we receive your prints back in the studio (unless something really unexpected occurs).   

Once complete, you will be immediately notified to arrange delivery at a time most convenient for you.  As all deliveries are made via Royal Mail Special Delivery™ Next Day, your item will be with you by 1pm on your chosen day.  If you need to make alternative delivery arrangements, please let us know when you place your order and we will try our best to accommodate your needs.

All UK Royal Mail deliveries will require a signature on arrival.  It is the responsibility of the customer to ensure the delivery address provided is accurate and to ensure that somebody is available to sign for all items delivered.
Please note that once your jewellery has left Sophia Alexander and is in the care of Royal Mail, we cannot be held responsible for any delays with the delivery.

RETURNS

If in the very unlikely event that a fault has occurred in producing your jewellery then we will of course immediately restore or replace it.  If this were to happen, you should return the item in suitable packaging to avoid damage in transit and with suitable postal insurance.
Please notify the Sophia Alexander customer care team by telephone or email and return your item within 10 working days from the date of delivery in its un-worn, original condition, together with your receipt and all jewellery packaging.

It is important to note that each keepsake and piece of jewellery created by Sophia Alexander is a bespoke, commissioned work of art.  
They are handmade and not “manufactured” in any way.
Therefore, unless there is a production fault, we do not accept returns on these items and do not offer any sort of refund.

We go to every effort to ensure that your piece is exactly as you wish it to be before it is sent out to you, but please keep in mind that a piece individually commissioned for you will inevitably vary slightly from the pieces shown in the Sophia Alexander website photographs, for instance, precious stones may vary slightly in colour (refer to  Terms & Conditions ).

Please note, that every single item of jewellery is fully photographed prior to shipping to protect us from foul play.